909 B
909 B
id, category, revision-version, revision-date, estimate-time, necessity, frameworks
| id | category | revision-version | revision-date | estimate-time | necessity | frameworks | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| TRA.002 | transparency | 1 | 2024-01-15 | 1h | mandatory |
|
External support available
Purpose
External support is not required for SOC 2, but it enhances transparency by showcasing your security practices, policies, and compliance efforts, building trust with customers and stakeholders. - Ultimately, this is what SOC 2 is about: reassuring your prospect and customer on how you work.
Implementation
Create and maintain a complete list of support resources (eg. user guides, technical documentation) for all your services.
Ensure easy access to those resources and keep them up to date.
Evidence
- If not publicly available, drop a screenshot from your knowledge base showing everything you cover (especially security)
- Link to your public documentation